Booking insights
Track outbound booking conversion, channel performance, and delivery health.
Open Outbound routing → Booking Insights to review how outbound handoffs become booked meetings. These reports are available to workspace admins.
Set Handoff date, then use Add filter for Booking owner, Router, Rule, Booking channel, or Launch surface. The range uses the date the handoff started, not the meeting's start time.
Sessions routed
Handoffs in the selected scope that reached an eligible assignee.
Meetings booked
Handoffs in that scope that completed a booking.
Route → book
Booked handoffs divided by routed sessions.
Prepared links created
Recipient-specific booking links created for handoffs in that scope.
A prepared link is not a completed booking. This report measures booking conversion and delivery; it does not show the completion, cancellation, or no-show rates used in inbound and campaign booking reports.
Compare channels and periods
Booked handoffs over time groups booked handoffs by the date each handoff started. Use Compare previous to include the preceding period of the same length.
Booking channel performance compares Direct, Prepared link, Reusable link, and Magic Slots. Each channel shows booked meetings out of started handoffs for that channel. Its conversion rate uses started handoffs, while Route → book uses routed sessions.
Booking channel describes how the booking was made. Launch surface describes where the handoff started. A handoff launched from the browser extension can still result in a direct booking or a prepared-link booking.
Review booking and delivery health
Booking and delivery health shows availability speed, no-availability outcomes, slot conflicts, suppressed duplicates, expired or revoked links, and technical availability or booking failures.
Delivery succeeded, queued deliveries, and delivery failures describe downstream booking delivery. A booked meeting can still have a delivery problem. These counts track attempts, links, or delivery records rather than unique handoffs.
Open Outbound routing → Routing Logs and select a handoff to inspect its routing, availability, booking, and delivery trace. Check the recorded failure before retrying or changing configuration.
Return to Routing Insights to investigate assignment. Keep the same handoff-date range and shared filters when comparing the two reports.