Routing insights
Track outbound handoffs, assignment conversion, and routing health.
Open Outbound routing → Routing Insights to see how outbound handoffs reach an eligible host. These reports are available to workspace admins.
Choose Handoff date, then use Add filter for Router, Rule, or Launch surface. The range follows when the handoff started, not when the meeting takes place. Launch surface tells you where it started, such as Distro, a CRM, or the browser extension.
Handoffs started
Outbound handoffs started in the selected date range and filter scope.
Sessions routed
Handoffs in that scope that reached an eligible assignee.
Session → route
Sessions routed divided by handoffs started.
Routing p95
The duration within which 95% of successful routing attempts completed.
A routed session means Distro found an eligible assignee. It does not mean a meeting was booked.
Compare periods and routing health
Handoff volume over time shows started handoffs. Use Compare previous to include the preceding period of the same length.
Routing health shows routing p50, p95, and p99: the durations within which 50%, 95%, and 99% of successful routing attempts completed. No assignee counts attempts with no eligible host; Routing failed counts technical failures. A handoff can have more than one attempt, so these counts are not unique-handoff totals.
For handoffs without an assignee, inspect the router's rules and eligible members. For technical failures, open Outbound routing → Routing Logs, find the handoff, and select it to review its ordered trace.
Use Booking Insights to follow routed handoffs through booking and delivery.