Booking insights

Track booking distribution, outcomes, and trends for Form Router traffic.

Open Form routing → Booking Insights to review meetings created by Form Routers. Personal links, group links, and Outbound Routers are outside this report's source scope.

Set Meeting date, then use Add filter for Booking Owner, Router, or Rule. The range uses the meeting's start time, not the submission or click date.

Booking metrics and meeting outcomes by owner.

Metric	Meaning
Total routed bookings	Bookings from this router type in the selected meeting-date scope.
Completed meetings	Meetings marked completed.
Completion rate	Completed divided by completed, cancelled, and no-show meetings.
Cancellation + no-show rate	Cancelled and no-show meetings divided by that same final-outcome total.

Upcoming and unresolved meetings are excluded from the two outcome rates. A rate is not a percentage of every scheduled booking.

Compare owners and periods

Meeting outcomes by owner starts in Outcome rate. Switch to Volume to compare booking counts. Use Compare to include the preceding period of the same length. Count changes are percentages; rate changes are percentage points.

Select an owner's status segment to open the matching records. Review the guest, booking status, source, and routing context before deciding whether an imbalance is a routing or attendance problem.

Routed bookings over time follows meeting dates. To understand how visitors reached those meetings, return to Routing Insights, which uses submission or click dates instead.